FAQ Hearing Aids
Common Questions About Hearing Aids
Are my hearing aids covered under a warranty?
Yes! When you purchase new hearing aid(s), your audiologist will review the terms of the warranty during your fitting appointment. The warranty covers new hearing aid(s) for incidental damage and a one-time loss/replacement.
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Can I buy insurance for loss and damage of my hearing aids?
We recommend that you insure your hearing aids particularly after the hearing aid warranty has expired. You can investigate the possibility of coverage for the hearing aid through your homeowner’s or renter's insurance policy. We also provide out of warranty insurance for hearing aids through ESCO.
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Can I get help with paying for my hearing aids?
Check your health insurance benefits by calling your insurance company to determine if hearing aids, earmolds, or assistive listening devices (such as an FM system) are covered by your health plan. Many insurance companies do not cover the cost of hearing aids. We do participate with a few funding programs to assist with the cost of hearing aids.
More Questions? Contact Us Today!Do I need two hearing aids?
If you have hearing loss in both ears, in most cases two hearing aids are the best choice for optimal access to hearing. You will be able to hear better in noisy situations and you will be better able to tell where the sounds came from with two hearing aids. Your audiologist can explain the best solution for your personal hearing needs.
More Questions? Contact Us Today!How can I tell when my child needs new earmolds?
Earmolds are too small when they no longer fit securely in the ear. Earmolds are also too small when the hearing aid begins to squeal or whistle frequently even though the earmold is securely in place.
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How much do hearing aids cost?
Hearing aid cost is related to the type of hearing aid that is most appropriate for your hearing loss and the expertise of an audiologist who can fit them properly. It can vary from $2000 to $4000 per hearing aid.
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My earmold fits but the hearing aid still whistles / squeals. Why?
Check the tubing portion of the earmold. Look for cracks, tears, or small holes, particularly near the location where the tubing enters the earmold. Call to schedule a hearing aid check appointment so your audiologist can help to determine if this is the cause of the whistling/squealing.
More Questions? Contact Us Today!What do I do if there is a problem with my hearing aids?
If you think that there is a problem with your hearing aids, please make an appointment to see the audiologist or drop off the hearing aids. The hearing aid might require a simple in-office repair or may have to be sent into the manufacturer.
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I purchased my hearing aids at a different Duke facility, can I get them serviced at NCEENT?
Yes, you can have service performed on your hearing aids which were not purchased from NCEENT. But there may be a cost associated with the visit. Please share this information when you schedule the hearing aid check appointment.
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New earmolds need to be made as you grow, sometimes as often as you change a shoe size! The audiologist uses uses a material to take an impression of your outer ear and ear canal to make an earmold. NCEENT sends the impression to an earmold lab where they can use different materials and colors to make your custom earmold. Earmolds must fit tightly into the ear or the amplified sound will leak out of the ear and go back into the hearing aid and cause feedback or a whistling sound.
More Questions? Contact Us Today!Where do I get new earmolds?
Please Contact NCEENT to make an appointment for new earmolds. The Audiologist will help to determine if new earmolds are necessary.